Perry House: how institution apologize

So I was doing some reading for my thesis and came across a story about a black student who was photoshopped into a picture for an admissions brochure, without his permission.  When this came out the student was understadably upset and a couple people from the school apologized.  The student later said "...Institutions don't apologize verbally.  Instituitions apologize with policy changes and budget changes."  (This is from a book titled "Interracial America" and a chapter called "Diversity Does Not Improve Education" in case anyone wants the longer version of the story). This very much reminded me of the situation with Perry House.  A verbal apology from Bryn Mawr doesn't seem to mean much when what really creates change is policy and "dollars and cents".  Thoughts?   I was telling Jody about this, and it's also interesting given that we were discussing apologizing yesterday in class.  Also, in case any of you didn't know there is a meeting with Jerry Berenson to talk about Perry House this Thursday morning at 9:30.  If you want to go and need more details, let me know!